Description
River ( 2010), reflecting on the evolutions that are going on in business interaction, is of the view that the ways business and government customers and service providers manage long term, complex services contracts have undoubtedly undergone a paradigm shift in recent years. So, rather than entering into a transaction defined by legally binding terms, parties now purposely enter into a loosely defined cooperative relationship intended to produce business outcomes like more cost efficient operations or increased competitive advantage in the market place. Still arguing against formal contract, River (2010) cites the views of the management consulting firm, Vantage Partners, that scholars in the fields of management and information system sciences argue that contracts and the negotiation process undermine outsourcing governance for several reasons.