THE EFFECT OF HUMAN RESOURCES MANAGEMENT ON THE OVERALL PERFORMANCE OF A FIRM (A Case Study Of Zenith Bank International, Victoria Island, Lagos) - 2021 Final Year Project Research Topics And Materials

THE EFFECT OF HUMAN RESOURCES MANAGEMENT ON THE OVERALL PERFORMANCE OF A FIRM (A Case Study of Zenith Bank International, Victoria Island, Lagos)

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TABLE OF CONTENTS

Declaration. iii

Certification. iv

Dedication. v

Acknowledgementvi

Abstractviii

Table of Contentsix

CHAPTER ONE. 1

1.0 General Introduction. 1

1.1 Introduction. 1

1.2 Background of the Study. 2

1.3 Statement of Problem.. 2

1.4 Objective of the Study. 3

1.5 Significance of the Study. 4

1.6 Limitation of the Study. 5

1.7 Definition of Terms6

1.8 Scope of Study. 7

1.9 Plan of study. 8

CHAPTER TWO. 9

2.0 Literature Review. 9

2.1 Introduction. 9

2.2 Development of Human Resources Management11

2.3 Evaluation of Human Resources13

2.4 Human Resources and Performance. 14

2.5 Performance Analysis15

2.6 Human Resources and Service. 16

2.7 Human Resources and Responsiveness17

2.8 The Workers as Human Resources18

2.9 Function of Human Resources Management18

CHAPTER THREE. 27

3.1 Research Methodology. 27

3.2 Method of Data Collection. 27

3.3 Population Size. 28

3.4 Technique of Analysis29

3.5 Statement of Hypothesis30

3.6 Sampling Size. 30

CHAPTER FOUR. 32

4.0 Data Collection and Analysis or Collection of Data. 32

4.1 Introduction. 32

4.2 Analysis and Presentation of Data. 32

4.3 Test of Hypothesis37

4.4 Result of Data Collected through Personal Interview on Human Resources Management Policies and Approach Relevant in Zenith International Bank Limited. 40

CHAPTER FIVE. 43

5.0 Summary of Findings, Recommendations and Conclusion. 43

5.1 Summary. 43

5.3 Conclusion. 48

5.4 Recommendation. 49

Bibliography. 51

Appendix. 52

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THE EFFECT OF HUMAN RESOURCES MANAGEMENT ON THE OVERALL PERFORMANCE OF A FIRM (A Case Study of Zenith Bank International, Victoria Island, Lagos)

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