CONFLICT RESOLUTION BETWEEN LANDLORD AND TENANT RELATIONSHIP IN PROPERTY MANAGEMENT: CASE STUDY NORTH BANK
This research is on Conflict Resolution between landlord and tenant relationship in property management: case study North Bank. This study examined the landlord-tenant relationship in residential property management in north bank. This was with a view of conducting detailed examination of such relationship and determine the causes of conflicts and proffer solutions to them. The approaches that parties in conflicts adopt in resolving them and the level of responsiveness of landlord and tenant to their responsibilities in the tenancy agreement were examined. In attaining the aim of the study, data was obtained from primary and secondary sources included journals, textbook, unpublished past projects, and internet. The population of residents was based on total number of households in the three selected estates, sample was thereafter randomly selected. Descriptive and Relative Importance Index analysis were used to analyze the questionnaire while Analysis of Variance was adopted to test four hypotheses that were set.
It was found that there was no significant relationship between landlord’s response to tenants’ requests and tenants’ settlement of rent. This was evident from the resulting P-values of 0.012 which is less than set confidence level of 0.05. Similarly, it was found that there was no significant relationship between tenants’ settlement of rents and landlords’ prompt response to tenants’ requests. Furthermore, the relationship between provisions in the tenancy agreement and dispute resolution was determined. The resulting P-value was 0.003 which indicates that there is no significant relationship between provisions in the tenancy agreement and dispute resolution. This means that signing of tenancy agreement by landlords is of no significant value in the dispute resolution of landlord-tenant relationship; and that landlords do not usually comply with tenancy agreements.
It was recommended that complaints should be dealt with internally or at a local level wherever possible and there should be set procedures for monitoring and reviewing shortcomings in service provision so that landlord-tenant relationship could aid investors in harnessing investments in real estates.
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