An assessment of physical distribution system used by beverage firms in Owerri in the management of their customer services – a survey of two beverage firms in Owerri urban

Description

An assessment of physical distribution system used by beverage firms in Owerri in the management of their customer services – a survey of two beverage firms in Owerri urban.

Abstract

The focus of this research work is to find out the effect of distribution strategies and factors in the achievement of customer service level of beverage firm company, thus work further highlight on the assessment and impact of physical distribution in the creation of satisfied customers and the general profitability of the company. This project is composed of five chapter, chapter one is the introduction of the subject master, general description of the study, statement of problem, purpose of the study, relevant research question and hypothesis, definition of terms, significance as the study and limitation of study. Chapter three is the research methodology. If will involve the research design, questionnaire design sampling and selection of respondent, other methods used and data analysis method. Chapter four deals with the analysis of data and testing of hypothesis, data presentation, decision rule and discussion of major findings. Chapter five deals on the summary, recommendation, and conclusion