THE EFFECTS OF HUMAN RELATIONS POLICIES ON THE PERFORMANCE OF SECRETARIES

The study investigated human relations functions available in EMENITE Plc. and AMAH BREWERIES NGWO. Questionnaire structured in two phases were used as instrument. The population consisted the management and the employees of both companies for this research and a sample of 150 was used out of the total population of 300.
From the analyses of the data: it was discovered that EMENITE and AMAH BREWERIES have beautiful human relations policies that have motivated their staff towards greater work output. However, some recommendations were made to take care of the problems of human relations policies identified in the study.

Title page                                     i
Approval page                                 ii
Dedication                                    iii
Acknowledgement                                iv
Abstract                                     vi
Table of contents                                vii
List of tables                                x

CHAPTER ONE
Introduction                                    1
1.1    Background of the study                       1
1.2    Statement of the problem                        4
1.3    Purpose of the study                         5
1.4    Significance of the study                         5
1.5    Delimitation of the study                         6
1.6    Assumption of the study                         6
1.7    Research questions                         7
1.8    Definition of terms                         8
1.9    Implication of the study                         9

CHAPTER TWO
Review of Related Literature                         11
2.1    Historical background of human relation            12
2.2    The concept of human relations                    18
2.3    Human relations policy as a factor to industrial harmony. 20
2.4    The impact of human relations policies            24

CHAPTER THREE
Research methodology                            32
3.1    Research design                             32
3.2    Population of the study                         32
3.3    Sample and sampling technique                 32
3.4    Instrument for data collection                     33
3.5    Validation for the research instrument                33
3.6    Reliability of the instrument                    34
3.7    Method of administering research instrument         34
3.8    Method of data analysis                        35

CHAPTER FOUR 
4.0    Data Presentation And Analysis                 36

CHAPTER FIVE 
Discussion of findings, summary, conclusion and
recommendations                                 49
5.1    Discussion of findings                         49
5.2    Conclusion                                 55
5.3    Recommendation                            55
5.4    Limitations of the study                         56
5.5    Area for further research                         57
Reference                                    58
APPENDIX                                 63
Questionnaire                                  65

TABLE 1:    Table showing the respond of the respondents on
whether the companies have human relations policies.

TABLE 2:    Table showing the respond on the awareness or
knowledge of he existence of these polices.

TABLE 3:    Table showing the respond of the respondents and
the impact of human relations policies on secretaries.

TABLE 4:    Table showing the respond of the respondents on
the nature human relations policies.

TABLE 5:    Table showing the respond of the respondents on
the type of human relations policies available in EMENITE PLC and AMAH BREWERIES NGWO.

TABLE 6:    Table showing the respond of the respondents on
the relationship between the boss and the secretaries.

TABLE 7:    Table showing the respond of the respondents of
staff development and training scheme.

TABLE 8:    Table showing the responds of the respondents on
the influence of delegation of the bosses power to secretaries.

TABLE 9:    Table showing the responds of the respondents on
the impact of monetary reward on the secretaries.

TABLE 10:    Table showing the respond of the respondents on
the influence of further training and development of secretaries.

TABLE 11:    Table showing the respond of the respondents on
whether secretaries are motivated by the boss’s attitude.

TABLE 12:     Table showing the respond of the respondents on
the measure the management should adopt to motivate workers adequately.