Description
Abstract
This study looks at Application of multiple queuing model in evaluating the efficiency of service in UBA bank. The type of data used in this project work is primary data which was obtained through direct observation on the arrival and service rate of customer at the UBA bank Wushishi branch from 9.00am to 12.00noon the period of 7 day. A multiple queuing model was applied in evaluating the pattern of the data. The result obtained shows that the arrival rate is 16.3 customer and the service rate is 16 customers. The result obtained showed that the probability that the system is busy is 50.9%, the probability that there is no customer in the system is 0.387, average number of customers in the system is 1 while the average time spent in the system is 0.08849 hours.
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