Description
TABLE OF CONTENTS
Title page i
Approval Page ii
Dedication iii
Acknowledgement iv
Abstract v
Table of contents vi
CHAPTER ONE
1.0 Introduction 1
1.1 Background of the Study 1
1.2 Statement of the Problem 3
1.3 Objective of the Study 5
1.4 Formulation of Research Hypotheses 6
1.5 Research Questions 7
1.6 Significance of the Study 8
1.7 Scope of the Study 9
1.8 Limitations of the Study 9
1.9 Definition of Terms 10
CHAPTER TWO
2.0 Literature Review 12
2.1 Reasons for granting credit 14
2.2 Setting credit policy and Regulation 17
2.2.1 Credit Standards 18
2.2.2 Credit Terms 18
2.2.3 Collection Efforts 19
2.3 Credit Policy Goals 20
2.3.1 Optimal Credit Policy 20
2.4 Credit Policy Variable Analysis 22
2.4.1 Credit Analysis 23
2.4.2 Credit Scoring 24
2.4.3 Collection Policy and Procedures 26
2.4.4 Establishing Internal Collection Procedure 26
2.4.5 Other Collection Procedures 27
2.4.6 Monitoring Receivables 28
References 34
CHAPTER THREE
3.0 Research Methodology 35
3.1 Research Design 35
3.2 Area of Study 36
3.3 Sources of Data 36
3.4 Population of the Study 37
3.5 Instrument of Data Collection 38
3.6 Validation of the Instrument 38
3.7 Reliability of the Instrument 39
3.8 Method of Data Analysis 39
3.9 Sample Design and Determination of Sample Size 40
CHAPTER FOUR
4.0 Presentation, Analysis and Interpretation of Data 42
4.1 Analysis and Interpretation of Data 42
4.2 Test of Hypotheses 55
4.3 Test of Hypothesis 1 56
CHAPTER FIVE
5.0 Summary of Findings, Conclusion and Recommendations 68
5.1 Summary of Findings 68
5.2 Conclusion 69
5.3 Recommendations 71
Bibliography 73
Appendix 1 75
Appendix II 76
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