Description
Abstract
This project is on A survey of ICT skills needed for effective performance of secretaries in public organizations in Ondo state. The purpose of this study is to determine if the ICT equipment are adequate for the effective performance of secretaries in an organization and to determine the importance and benefits of modern technology to effective performance of secretaries in an organization. Population consists of the secretaries in some selected institutions in Ondo State, 120 secretaries were selected and simple random technique was adopted to sample 80 out of the total population. The main instrument used to collect data was the questionnaire, which were personally administered, and the data collected was therefore subjected to analysis using simple percentage frequency. Findings revealed that the introduction of ICT to business, however, has been a great achievement in the secretarial profession. This has caused many changes in the organization structure in the sense that secretaries are given more responsibility to perform their function and less time is wasted on their printing, taking down of dictation, transcribing them and typing of the document. From the findings, it was concluded that there have been tremendous changes in the office as a result of technological development. ICT has brought innovations and challenges hence, the secretarial profession has a lot of challenges to contend with. Secretaries need to develop new knowledge, skills, and attitudes to meet the technological challenges. The study recommended that organization management should organize training seminars/conferences/workshops for secretaries to upgrade their IT prowess, and the government should provide adequate funds for the procurement of more sophisticated IT equipment.
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