Description
Budgeting as a tool for service improvement in telecommunication industries in Nigeria – case study of MTN Nigeria Plc, Owerri.
Abstract
This study reviewed budgeting as a tool for service improvement in telecommunication industries in Nigeria. The objectives of this study were to examine the historical development of budgeting, the meaning and purpose of budgeting, the process and types of budget, control and techniques of budgeting and to identify the introduction of telecom services, types and give reasons for quality services as well as give the strategies and finally to give the impacts of budgeting on telecom service improvement. The data collected through questionnaires were analyzed, tabulated and presented using average and simple percentage. The hypothesis was tested using chi-square (x2) at 0.05 level of significance and degree of freedom 5. the sample size no 30 was used and represented the population size (n). The chi-square (x2) was calculated and compared with the critical value, accepting the alternative hypothesis (Hi) since the calculated value is higher than the critical value. The major finding of this study is that there was a significant relationship between budgeting and service improvement in telecom industries. On recommendation, telecommunication industries should apply budgeting in order to improve their standard, service and achieved the firms’ objectives.
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