Design and Implementation of guest tracking system

Description

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF STUDY.

Information technology is an essential tool to guest tracking as it makes guest tracking faster and more effective. Information system (IS) refers to a system that comprises of persons, data records and activities that process data and information in an organization, and it includes the organization’s manual and automated processes. In a narrow sense, the term information system refers to the specific application software that is used to store data records in a computer system and automates some of the information-processing activities of the organization.

The term information technology has ballooned to encompass many aspects of computing and technology, and the term has become very recognizable. The information technology umbrella can be quite large, covering many fields. IT professionals perform a variety of duties that range from installing applications to designing complex computer networks and information database.

Since the first wave of computerization in the 1970‟s, the implementation of information technology within policing has been questioned and often met with resistance. The development of an information technology strategy must be viewed in the context of increasing expectations and pressure for reform within organizations.

The business environment in which hotels operate is changing; increased demands for efficiency has led to information technology being recognized as a valuable and innovative addition to guest tracking system.

Over the last decade, computer and telecommunication technologies have developed at an extraordinary rate. Increased computer power, advances in data transmission, attractive and user-friendly graphic interfaces present hotel with unprecedented capacity to collect, store, analyze and share data with stakeholders inside and outside of hotel.

Historically, the innovation of information systems has served as the catalyst for dramatic changes in the organization work and has presented both opportunities and challenges to operators.

Some hotels have made tremendous efforts in creating databases for guest information system for security purposes.

1.2 STATEMENT OF PROBLEM

Keeping record of visitors in a hotel has been a big task for the management. Often the identity of the guest is forgotten as soon as he/she leaves the hotel. This is a big security risk as there is need to maintain an automated record of daily visitors to the hotel in case security issues arise.

1.3 SIGNIFICANCE OF THE STUDY

The software developed will be beneficial to the hotel management in so many ways:

1. Maintain a centralized database for Guest records.
2. Easy retrieval of guest records.
3. Have a good surveillance on the guest information for security purposes
4. Know the number of guest they receive on daily basis
5. Track the frequency of a guest visitation to the hotel

1.4 OBJECTIVE OF STUDY

The purpose of this research work is to develop a system that should be able to achieve the following:

1. To provide an electronic register to keep record of guest visit to the hotel.
2. To produce a system where information and output report will be produced much faster, more accurately and more detailed.
3. Keeping record of total number of guest coming to the hotel on daily basis.
4. Keep track of old guest in case of any security breach.
5. Provide password to prevent unauthorized users from accessing and manipulating information.

1.5 SCOPE OF THE STUDY

This research project covers only records on the hotels managers guest and some other management staff, as it will be difficult to maintain guest record on every staff of the hotel.

1.6 LIMITATION OF STUDY

Due to time constraint and limited resources, the use of biometric could not be incorporated into the work for authentic identification of guest.

1.7 DEFINTION OF TERMS

ARRIVAL FILE: Refers to guest file for all customers who enter the hotel.

DATABASE: This is the collection of related data/information

GUEST: This are the hotel customers

SOFTWARE: This is the logically written instruction that control the computer hardware.