Impact of information and communication technologies in banking sector – a study of select banks in Uyo metropolies

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Abstract

Impact of information and communication technologies in banking sector – a study of select banks in Uyo metropolies.

This study examines the impact of information and communication technologies in the banking sector, A study aimed at finding out the extent to which ICTs have been integrated into banking sector. The survey method was used as a suitable research design and a census sampling technique was employed, which tends to study the entire population. A total of 332 Questionnaires were issued out, but 320 were completed and returned and consequently analyzed for the study. This revealed that ICT have impacted in the banking sector. It has also been discovered that ICT has improved efficiency and productivity in the performance of the bank. Also, ICT application enhances intra and interbank transactions in the banks. For more efficient use of ICT by the banks improve men on the computer literacy of banks workers and the power supply to the bank to ensure uninterruptable usage of ICTs were recommended. Finally there is need to have either a comprehensive security system by each bank or security network, also emphasized ICT application and devices by all the banks to curb ICT related fraud.