Impact of internet banking on profitability of commercial banks in Nigeria – a study of Zenith bank Plc, 2005 – 2017

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Abstract

This study is aimed at ascertaining the impact of internet banking services expenditure on the profitability of commercial banks in Nigeria with the focus on Zenith Bank Plc. Internet technology holds the potential to fundamentally change banks and the banking industry. Its objective is to examine the relationship between mobile banking service expenditure and the profitability of Zenith bank plc. It helps to know whether or not there is a significant relationship between mobile banking service expenditure and the profitability of commercial banks. Information for this study is gathered from the annual reports of the Zenith Banks from the year 2005-2017. The design for the study is an ex-post-factor research design. A regression analysis was prepared and data obtained. The result reveals that there exists a positive and significant relationship between the log of internet banking services expenses and the return on assets. Based on the following findings of this study, the following policy recommendations are suggested: The empirical results of the study have revealed a significant relationship between the log of internet banking services expenses(IBSE) and return on asset (ROA). We, therefore, advocate for more ATM facilities which should be placed at a strategic location for easy access.
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Impact of internet banking on profitability of commercial banks in Nigeria - a study of Zenith bank Plc, 2005 - 2017