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The impact of information and communication technology on secretarial functions in an organization




An office is a place of function. From basic information management and administrative duties to complex business activities, the office serves as a platform for operation. ICT is affecting vastly all spheres of economic activities, hence this thesis expounds the extent to which ICT has influenced the development of the office system. Forty-six (46) Small and Medium Enterprises (SMEs) as well as major offices including banks, educational outfits, government ministries and parastatals, Law firms, telecommunications service centers, vehicle maintenance outlets, medical and industrial facilities, etc. Were visited in different areas around Abuja and Port-Harcourt Metropolis in Nigeria. The office setup and activities were accessed for a period of 30 minutes and in each office, at least a staff was interviewed to ascertain the level of ICT impact in their official functions. From results gathered, more established firms with offices undertaking a broader scope of activities were observed to maintain better ICT equipped offices than SMEs, SMEs that have adopted more of ICT in service delivery were also observed to be thriving better than others with lower level of ICT adaptation, and due to the nature of job/services delivered, SMEs tend to require ICT infrastructure for office functions just as much as the more established organizations. This research thesis expatiates on the impact of ICT in office development, outline ways to adopt ICT in the office system for better efficiency and lastly, proffer that SMEs implement more of ICT infrastructure in office and business activities. 


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