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Communication as a management tool for crisis resolution in selected tertiary institutions in Delta state, Nigeria

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Abstract

This project focuses on Communication as a management tool for crisis resolution in selected tertiary institutions in Delta state, Nigeria. Crises of different types occur between management and students of tertiary institutions in Delta State, Nigeria. Communication is all embracing as far as crisis resolution is concerned. Communication is very vital to life and effective communication has the ability to resolve crises of all sorts amicably. This is why communication is seen as an important aspect of crisis resolution between management and students of tertiary institutions. This is what motivated this study to assess communication as a tool for crisis resolution in selected tertiary institutions in Delta State, Nigeria.  Social Judgment and Frustration Theories were used as theoretical perspectives. Delta State has 15 institutions of higher learning with a total population of 77,600. Out of the 15 institutions, the multi-stage sampling technique was used to select  20 percent from the institutions, faculty/schools, departments, and class level. As a result, Delta State University, Abraka, Delta State Polytechnic Ogwashi-Uku, and Delta State Polytechnic, Ozoro were selected. Therefore, the total number of sampled students were 1,720. The survey research design was adopted with questionnaires and interviews as instruments of gathering quantitative and qualitative data respectively. Quantitative data were analyzed using parametric and non-parametric methods. The qualitative data, on the other hand, was analyzed using content analysis to report the interview responses. The study answered the five research questions and one hypothesis raised for the study. Some of the findings of the study included a  very high level of information flow and usage between management and students of tertiary institutions in Delta State. Some of the respondents 757 (56%) which are above average said that information flow and usage were very high. Also, 679 (50.9) said that information flow regularly from management to students.

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