IMPACT OF CONFLICT MANAGEMENT ON ORGANIZATIONAL EFFICIENCY, A CASE STUDY OF FIRST BANK PLC

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 ABSTRACT This study titled “Impact of conflict management on organizational efficiency, a case study of First Bank Plc, Enugu Branch” is aimed at investigating the types, causes and effects of organizational conflicts in the organization as well as the strategies adopted in managing the conflicts in the bank. The survey research method was adopted for the study.  Primary data were collected from selected staff of the bank using questionnaire and interview techniques. Secondary data were  collected from published works. Data were presented in tables as frequency distribution and analyzed with percentage and frequency. The Z-test technique was applied in testing the hypotheses.  The major findings of the study were as follows;

  1. Conflicts regularly occur in the bank. These include intrapersonal, inter-personal and group-management conflict.
  2. The causes range from personal trait and goals, organizational policies to poor communication and reward system.

The conflict management strategies adopted include avoidance, accommodation, competition,

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IMPACT OF CONFLICT MANAGEMENT ON ORGANIZATIONAL EFFICIENCY, A CASE STUDY OF FIRST BANK PLC

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