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INFORMATION AND COMMUNICATION SKILLS AND COMPETENCIES NEEDED TO UPDATE THE NIGERIAN CERTIFICATE IN EDUCATON (NCE) SECRETARIAL EDUCATION CURRICULUM

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ABSTRACT

The study assessed the Information and Communication Skills and competencies expected of NCE secretarial education graduates by employers of labour to update the NCE secretarial education curriculum. Specifically it was intended to determine the computer operation competencies, networking competencies, media communication competencies, voice recognition competencies and video conferencing competencies that are necessary for NCE secretarial education graduates as to update the NCE secretarial education curriculum. The population consisted of 226 male and female employers in both public and private sectors. A total of 205 questionnaire copies were retrieved from the respondents. The data collected from the respondents were analyzed using the arithmetic mean statistic to answer the five research questions. The standard deviation of each item from the mean was determined in the analysis. The hypotheses were tested using ztest at 0.05 level of significance. The findings of the study revealed that ICT competencies in computer operation competency, media communication competency, and video conferencing competency are needed to update the NCE secretarial education curriculum; that employers require some aspects of networking and voice recognition competencies; that employers in public sector organizations require more of these competencies than employers from the private sector organizations. Consequent upon these findings, this recommendation was among others; that the NCCE should revise its curriculum to give a wider coverage of ICT courses to encompass practical competencies and skills.

 

TABLE OF CONTENTS

PAGES

TITLE PAGE i

APPROVAL PAGE ii

CERTIFICATION iii

DEDICATION iv

ACKNOWLEDGEMENTS v

ABSTRACT vi

TABLE OF CONTENTS vii

 

CHAPTER ONE: INTRODUCTION 1

Background of the Study 1

Statement of the Problem 5

Purpose of the Study 6

Research Questions 6

Null Hypothesis 7

Significance of the Study 8

Scope of the Study 9

 

CHAPTER TWO: REVIEW OF RELATED LITERATURE 10

Theoretical Framework 10

Dreyfus model of skill acquisition 10

Dreyfus original five stage model 11

Conceptual Framework 12

Concept of information and Communication Technology 12

Concept of Curriculum 15

Concept of Competencies 18

Computer Operation Competencies 20

Media Communication Competencies 25

Networking Competencies 26

Voice Recognition Competencies 30

Video Conference Competencies 33

Theoretical Studies 35

Current NCE Secretarial Education Curriculum

Outline and Objectives. 35

The Course Content of NCCE Curriculum

for Secretarial Education. 37

Review of Related Empirical Studies 41

Summary of Review of Related Literature 45

 

CHAPTER THREE: RESEARCH METHOD 48

Design of the Study 48

Area of the Study 48

Population of the Study 49

Instrument for Data Collection 50

Validation of Instrument 50

Reliability of Instrument 50

Method of Data Collection 51

Method of Data Analysis 51

 

CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA 53

Demographic Information 53

Research Question 1 54

Research Questions 2 55

Research Question 3 56

Research Question 4 57

Research Question 5 59

Test of Statistical Significance of Hypothesis 60

Summary of result 65

 

CHAPTER FIVE: DISCUSSION, CONCLUSION AND RECOMMENDATION 67 Discussion of Results 67

Implication of Findings 70

Conclusion 71

Recommendations 72

Limitation 73

Suggestions for further studies 73

REFERENCES 74

APPENDICES

Appendix A : Request for validation of Questionnaire 81

Appendix B: Request to complete a Questionnaire 82

Appendix C : Questionnaire items 83

Appendix D: Ministry and College of education in

Anambra State 88

Appendix E :Names of Private Companies in

Awka, Nnewi and Onitsha 89

Appendix F: Name of Banks 90

Appendix G: Formula for Parsons Product Moment 91

Appendix H1H5: Reliability Coefficient Analysis for

Clusters AE 92

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