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CHAPTER ONE INTRODUCTION 1.1 Background of the Study The success of any organization is determined by the complex interaction of the employer usually represented by Management and employees in organizing and utilizing available resources in the most Impactive, efficient, creative and innovative manner in satisfying the needs and in some cases the wants of customers, all in the quest of achieving the overall organizational objectives. In this regard, businesses across the world and Nigeria in their quest to achieve the number one goal of every organization; i.e. maximization of profit – striving on daily basis to create an enabling environment for employees to be innovative, creative and above all productive. Both the employee and the employer have their roles to play. The employer is expected to provide the conducive work environment, the required tools, equipment and other basic elements like employees welfare, training and development, reward and compensation just to mention but a few. Employees on the other hand are expected to contribute their quota by being diligent, dedicated, punctual, customer service oriented, loyal, innovative, creative and productive in the execution of their jobs; anything short of these would result in low productivity and performance will certainly fall short of Management?s expectations and the set organizational goals would not be met. The persistence of such a situation would definitely lead to the total collapse of the business and the organization. One important facet of the employer?s responsibility in creating the enabling environment is to meet the expectations of the employees to serve as motivation for productivity. However, human beings have varied needs and expectations.

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