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Total quality management and service delivery in the local government system Total quality management and service delivery in the local government system

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Abstract

This project is on Total quality management and service delivery in the local government system using Adavi local government area of Kogi State as a case study from 2004-2013. Structured questionnaire made up of open and close ended questions, personal interview and observation were used to collect primary data. The secondary data were collected through text books, journals, newspaper, government and internet publications. Analysis of data was through descriptive statistics of tables and simple percentages. The study revealed that Adavi local government has averagely performed in service delivery. In spite of this, the study discovered that some of the factors affecting the discharge of service delivery in Adavi local government in terms of timelines, satisfaction, adequacy, and effectiveness are insufficient funds irregular payment of salaries and allowances, undue political interference and divided loyalty, poor observance of the principle of meritocracy in recruitment and promotion of staff and corruption. It was recommended among others that employment and promotion should be based on ability, high performance, experience, qualification and not patronage, intensification of the campaign against corrupt public officials regular payment of salaries and allowance and increase funding backed up by prudent management conclusively, the study recommends that undue political interference in the affairs of the government should be stopped and discourage.

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