TABLE OF CONTENTS
Declaration ii
Certification iii
Dedication iv
Acknowledgement v
Table of Contents vi
Abstract viii
CHAPTER ONE 1
1.0 Introduction 1
1.1 Brief History of the Hospitality Industry 1
1.2 Purpose of the Study 2
1.3 Research Questions 3
1.4 Significance of the Study 3
1.5 Scope of the Study 4
1.6 Limitation of Study 4
1.7 Definitions of Terms 5
CHAPTER TWO 7
Literature Review
2.1 Intoduction
2.2 Conceptual Studies
2.3 Theoritical Framework
2.4 Review of Related Studies
2.5 Summary
CHAPTER THREE 18
3.0 Research Methodology 18
3.1 Method of Data Collection 19
3.2 Problems encountered in the process of data collection 20
3.3 Research Design 20
3.4 Sample Design 21
3.5 Sample Size 21
3.6 Method of Data Analysis 21
CHAPTER FOUR 23
4.0 Presentation, Analysis and Interpretation of Data 23
4.1 Data Analysis and Interpretation 23
4.2 Analysis of Individual Question 27
CHAPTER FIVE 36
5.0 Summary, Conclusion and Recommendation 36
5.1 Summary 36
5.2 Conclusion 36
5.3 Recommendation 37
References 38
Questionnaire 39