Design and implementation of a customer relationship management system



Abstract This project topic “Customer Relationship Management System” was carried out with a view to creating an application that will be used to keep, collect information of customers such as basic information, educational background, and service preference. The current process of customer relationship management is being operated manually and due to this procedure numerous problem are been encountered. A design was taken to computerized the manual process in order to check this problem. The project developed a system that lets management efficiently manage customers and its transactions with the company. The system was developed using visual basic 6.0 programming language. This language was used because of its easy syntax and structure for developing graphical user interface windows based application

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