Design and implementation of campus help desk system

Description

Abstract

This research is on Design and implementation of campus help desk system. Help desk/complaint management provides support to students who wish to make their inquiries, log complaints, make a suggestion. The current process of support is being operated manually and due to this procedure, numerous problem are been encountered. A design was taken to computerized the manual process in order to check this problem. The problems were identified after series of interviews and examination of documents after which analysis was made and a computerized procedure recommended. This project will also suggest how to successfully implement the computerized procedure and to overcome the obstacle that would hinder the successful implementation of the system. The new system was designed using PHP and MYSQL programming language. This language was chosen because of its easy syntax and features for developing online-based applications.