THE EFFECT OF HUMAN RESOURCE EVALUATON ON PROFITABILITY OF ACCESS BANK

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CHAPTER ONE

1.0    General Introduction

1.1    Introduction

Today, there is an increasing demand for knowledge and information by companies that wish to succeed. This has necessitated so much spending on training and development of people to achieve organisational objectives. Top managements of organisations has come to accept that people, buildings and equipmentÂ’s are the critical differentiation of the business enterprises, though it is clear that of all economic resources human resources is the least effectively and efficiently utilized. Therefore,    investment on people have to be properly managed in order for top managements to harness the opportunities of the corporate environment and to be successful in profit making endeavourÂ’s. According to Oyewale (1997) Evaluation can be defined as an effective assessment of human resources which is an essential function in every organisation. It can also be defined as the fruitful examination of human resources, as it relates to managing people. It is an important and basic activity of the management in every organization. The involvement of managing points out that it employs planning, directing, organizing, controlling and the motivation of human resources to ascertain the giving off of the employee’s best. Finally, it is an activity that is required and must be performed in both government (Public sector) and private (commercial sector). It is a perpetual and inevitable process in every society,  

1.2    Background of the Study

Human resources refers to both quantity and quality of labour that is exhibited in the form of mental capabilities physical and effort over all technical know how of the organizational actors. Human Resources Evaluation deals with the methods of over time accessing the impact of an organization resources on employees basically as they sustain, motivate and facilitate human relationship and the physical well being of the employees and above all for attaining the organizational objectives which include profitability. It is believed that the responsibility of the personnel department in an organization is to present measures that are aimed at enhancing the effective evaluation of human resources in attempt to boost the overall performance of the firm.  

1.3    Statement of Problem

An organisation has within its capacity several resources which can be coordinated towards achieving the goals and objectives of the firm. These resources are human, financial and material resources. Of all these resources, human resources effort on the overall performance of the organisation under review cannot be over emphasised. The study is based on the effect of human resource evaluaton on profitability of diamond bank.   As a large organisation, some of the problems associated with human resources evaluation includes;

  • To know the best method to motivate human resources to achieve desired goals, such as profit making.
  • How evaluation will ascertain the labour size that will actualize its set goals and objectives
  • How to use human resources in encouraging the perpetual existence of the firm
  • To know the general performance and impact of human resources on the overall performance of the organisation.
  • To determine the significance of human resources in the actualisation and realisation of organisational objectives

It should be noticed that without human resources the organisation cant solemnly perform neither can its objectives be attained.  

1.4    Objective of the Study

The objective of this study is to draw the attention of evaluation, employers and researchers to the effect that proper human resources evaluation can have on the overall performance of firm. The specific objectives are;

  1. To determine how profitable a co-operation can be through Human Resource Evaluation.
  2. Examine the pre-eminence of human resources in the organisation
  3. To draw conclusion from the statistical measure obtained.
  4. To know the general performance and impact of human resources evaluation of our firm.
  5. To determine if human resources evaluation can play any motivational role in business.
  6. To know the significance of human resources in the actualization and realisation of the organisation mission and vision.

 

1.5    Significance of the Study

This research work is significant because it will be an addition to the previous investigation being conducted in the area of human capital. However, researchers on human resources evaluation in the past years were mostly concerned with the developed countries which may not be directly appropriate to Nigeria business. This study will reveal the secrete behind the survival, growth and development of the organisation (GTB Bank) and the effectiveness of the personnel department in the firm. The findings would also give a better due to test human resources strategies and suggest solutions as to how human resources can be effectively utilized and coordinated to enhance high level of job performance. This could in turn lead to increased productivity. The findings of these research work would equally be of great importance to Human Resources managers, administrator and others who are connected with the recruitment, selection, employees welfare, discipline, motivation, training, placement and enhancement of the level of performance in GTB Bank and other related organisation because from the result of this study, they would know how to relate, coordinate, direct and motivate employees more.  

1.6    Limitation of the Study

Research in Nigeria has been hindered due to the many problems, hence, as a student writing on research project, this work has faced problems in the area of gathering information and necessary data for successful completion of the research work. Due to and as a consequence of both financial and time constraints I was unable to research all the staff of GTB, international Bank: The following problems. -        Limitation in time frame -        Financial constraints -        Confidentiality syndrome -        Other academic pursuit Has made the information gathered to be limited to the following officers. The following officers;

  1. Assistant General Manager (Personnel)
  2. Assistant General Manager (Administration)

iii.      A junior staff Representatives.  

1.7    Definition of Terms

I am going to explain some terms as used in this research work  for the purpose of clarification  they are as follows:

  1. Organisation: This is described as an abstraction indicating pattern of relationship and expected interaction in a formal work setting. Organisation can be classified into two namely: and formal organisations and informal organisation.

By formal organisation we mean the planned pattern of group Co-operative relationships made to achieve a common purpose while informal organisations is any human group interaction that occurs spontaneously and naturally without conscious design,.

  1. Motivation: This could be seen as a instrument employed in a business organisation to encourage the employees in order to give off or render their best in an attempt to ensure the realisation of the  aims and objectives of setting up the organisation,

iii.      Financial Resources: This consist resources in form of capital (money) and it entails the long aim loans working capital and short term loans etc. Also it refers to the gains of a company over time.

  1. Material Resources: this refers mainly to raw material other materials that are indirectly used up in the production processes,
  2. Energy Resources: This could be in form of machinery, vehicles and electricity that foster or enhance the production of goods and services.
  3. Human Resources: This has his major role in the labour market and any other thing that has to do with man within an organization and it components is the workers or employees. Fairthurst (1986) in his work elaborate on the characteristics of these resources, pointing out the importance of Human Resources over other resources within the organisation.

Those attributes are as follow: Human resources availability are scarce to the want they satisfy.  No society’s capacity to produce goods and services was yet been adequate to satisfy all, because virtually infinite human wants are constrained by the limited resources. Choices about the use of resources in production inevitably arise. Generally all resources are scarce; hence, the feature of human resources will be scarcity. Another attribute of human resources is that it behaviour cannot be defined solemnly an monetary term people say ‘money’ is not everything this assertion explains why workers will not trade personnel reputation and dignity for money alone  

1.8    Scope of Study

The scope has been well defined.  Human Resources Evaluation are the focus. The area of catchments is Lagos State and the companies selected will serve as samples. The key issues to be examined are limited to the effect of human resources evaluation on the overall performance of a firm.

1.9    Plan of study

This research comprises of five chapters; Chapter one talks about general introduction and chapter two examines opinion of experts on the subject through a literature review. Chapter three covers the research methodology, instruments and validation techniques. Chapter four highlight data gathered analysis of such data and inference from the analysis. Chapter five deals with summary of findings and recommendation on the work done.    

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