Description
User satisfaction with digital library services provision at Federal College of Education (FCE), Bichi.
Abstract
The study examined the users’ level of satisfaction with digital library services provision at FCE (T) Bichi, Kano. The study was set to: identify the type of digital library services rendered by FCE (T) Bichi Library find out the extent to which the library users are satisfied with digital library services provided at FCE Bichi Library examine the factors contributing to users’ satisfaction with the digital library services rendered at the library understudy and find out the challenges facing the digital library service provision at the library understudy. Survey research design was employed for the study. A total of 382 library users participated in the survey. Structured questionnaire was used as an instrument for data collection. The findings of the study revealed that the type of digital library services provided at FCE (T) Bichi library include access to online subscription databases and OPAC service. The study revealed that users of FCE (T) Bich library were highly satisfied with access to online subscription databases, OPAC and digital repository services but dissatisfied with online inter-library service, digital archiving and online selective dissemination of information. The study also revealed that reliable power supply and reliable internet connectivity in the library were the factors influencing the users’ satisfaction level with the services rendered by the digital library and the study further uncovered that epileptic power supply and low bandwidth are the two major challenges militating against smooth digital library services at FCE (T) Bichi. The study recommended that FCE (T) Bichi library management should strive to improve their digital library services by introducing more library services such as on-demand service, and digital archiving services. Alternative sources of power such as solar systems and inverters should be provided by the management of FCE (T) Bichi to improve the users’ satisfaction level..
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