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Design of an Agent-based performance evaluation system

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The problem of performance evaluation is a hydra-headed monster that affects business growth because of the non-existence of the evaluation process in many organizations. In organizations with an evaluation process in place, performance evaluation is not properly automated they are usually inconclusive and incomplete due to biased, partial and inadequate handling of performance metrics. In order to achieve the goal of objectivity, credibility, and trust in staff appraisal, a system that achieves unbiased, comprehensive and self-information gathering should be provided. This study, therefore, focused on developing an Agent-Based Performance Evaluation System towards addressing these deficiencies. In developing the proposed system, the spiral model of the Software Development Life Cycle was adopted. The metrics that were used by the system to evaluate performance included attendance, staff’s responsiveness, punctuality, and projects. The programming environment used for the development includes Netbeans IDE, Hypertext Mark-up Language, MySQL, MySQL DB connector, Apache and PHPmyAdmin. The system/application was evaluated in a social context at T&K printing solutions, Lagos. The company via the Human Resource Manager utilized, tested and evaluated the system on four (4) employees. The evaluation was based on the system’s efficiency and user-friendliness/usability. A model of the agent-based performance evaluation system for managing staff-work information and auto-Scoring based on organization’s predefined uniform company-wide appraisal score-weights was developed. An agent-based performance evaluation application was created as an instantiation of the model. The evaluation of the system revealed the manager’s appreciation for the system because employees were glad to have their strengths and weaknesses revealed to them as regards execution of particular projects.

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